1. Cancellation by User
Orders can be canceled before dispatch:
Full refund to original payment source (timelines depend on payment provider).
2. Cancellation by Us
We reserve the right to cancel orders due to stock issues, pricing errors, or other issues. Full refund will be issued.
3. Returns & Refunds
Eligibility: Items must be unused, unopened, and in original packaging (exceptions if damaged).
Return Window: 7–14 days from delivery (specify your exact window).
Process:
Initiate return via Website/Email/Customer Support
We will provide return instructions
After inspection, refund will be processed
4. Refund Modes & Timelines
Refunds will be issued via original payment mode within 7–14 business days of approval.
5. Non-Returnable Items
Certain items (e.g., hygiene products, digital downloads) are non-returnable — list them if applicable.
6. Shipping Charges on Refunds
Outbound shipping costs are non-refundable. Return shipping charges may apply unless the product is damaged or incorrect.
7. Damaged or Defective Items
If products are defective or damaged, notify us within 48 hours. We will replace or refund at no additional shipping cost.
